@font-face{font-family:Bricolage Grotesque Variable;font-style:normal;font-display:swap;font-weight:200 800;src:url(/admin/assets/bricolage-grotesque-vietnamese-wght-normal-BUzh504Q.woff2) format("woff2-variations");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Bricolage Grotesque Variable;font-style:normal;font-display:swap;font-weight:200 800;src:url(/admin/assets/bricolage-grotesque-latin-ext-wght-normal-CcLUaPy7.woff2) format("woff2-variations");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Bricolage Grotesque Variable;font-style:normal;font-display:swap;font-weight:200 800;src:url(/admin/assets/bricolage-grotesque-latin-wght-normal-DLoelf7F.woff2) format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{color-scheme:light;font-family:Bricolage Grotesque Variable,Avenir Next,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;--bg: #f4efea;--canvas: #f8f4ef;--surface: #fffdfa;--surface2: #f1e9e5;--surface-strong: #eadfda;--sidebar: #2a1922;--sidebar-soft: #38232e;--sidebar-border: #4a303b;--border: #ded3ce;--border-strong: #cabbb5;--text: #2b2025;--text-muted: #75666d;--text-faint: #9a8b91;--accent: #b74464;--accent-hover: #9f3655;--accent-soft: #f5e1e7;--green: #39765b;--green-soft: #e3eee7;--red: #ad3d4d;--red-soft: #f7e3e5;--yellow: #9a6a27;--yellow-soft: #f5ebd7;--danger: var(--red);--shadow-sm: 0 1px 2px rgba(66, 35, 46, .05), 0 7px 20px rgba(66, 35, 46, .035);--shadow-lg: 0 28px 80px rgba(51, 25, 36, .17), 0 8px 22px rgba(51, 25, 36, .08);--radius-xs: .45rem;--radius-sm: .7rem;--radius-md: 1rem;--radius-lg: 1.4rem;--sidebar-width: 15.75rem;--z-nav: 20;--z-overlay: 40;--z-toast: 60}*,*:before,*:after{box-sizing:border-box}html{min-width:20rem;min-height:100%;scroll-behavior:smooth}body{min-width:20rem;min-height:100dvh;margin:0;background:radial-gradient(circle at 93% 2%,rgba(201,137,152,.11),transparent 22rem),var(--canvas);color:var(--text);font-size:.9rem;line-height:1.5}body:before{position:fixed;z-index:-1;top:0;right:0;bottom:0;left:0;background-image:radial-gradient(rgba(67,42,51,.07) .55px,transparent .55px);background-size:4px 4px;content:"";opacity:.12;pointer-events:none}#root{min-height:100dvh}::selection{background:#eed1da;color:#301923}a{color:inherit;text-decoration:none}button,input,select,textarea{color:inherit;font:inherit}button{border:0}button,a,select{-webkit-tap-highlight-color:transparent}button:not(:disabled),select:not(:disabled){cursor:pointer}button:disabled,input:disabled,select:disabled{cursor:not-allowed;opacity:.56}img,svg{display:block}h1,h2,h3,h4,p,blockquote,dl,dd,ol,ul{margin:0}h1,h2,h3,h4{text-wrap:balance}:where(a,button,input,select,textarea,[tabindex]):focus-visible{outline:3px solid rgba(183,68,100,.28);outline-offset:2px}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.skip-link{position:fixed;z-index:calc(var(--z-toast) + 1);top:.75rem;left:.75rem;padding:.65rem .9rem;border-radius:var(--radius-sm);background:var(--surface);box-shadow:var(--shadow-lg);color:var(--text);font-weight:700;transform:translateY(-180%);transition:transform .16s ease}.skip-link:focus{transform:translateY(0)}.ui-icon{flex:0 0 auto}.layout{display:grid;grid-template-columns:var(--sidebar-width) minmax(0,1fr);min-height:100dvh}.sidebar{position:sticky;z-index:var(--z-nav);top:0;display:flex;flex-direction:column;width:var(--sidebar-width);height:100dvh;overflow:hidden;border-right:1px solid rgba(255,255,255,.055);background:radial-gradient(circle at 18% -5%,rgba(220,118,149,.15),transparent 16rem),var(--sidebar);color:#f8eff1}.sidebar:after{position:absolute;top:0;right:0;bottom:0;left:0;background-image:radial-gradient(rgba(255,255,255,.15) .45px,transparent .45px);background-size:4px 4px;content:"";opacity:.06;pointer-events:none}.sidebar>*{position:relative;z-index:1}.sidebar__top{display:flex;align-items:center;justify-content:space-between;min-height:5.5rem;padding:1.1rem 1.1rem 1rem}.admin-brand{display:inline-flex;align-items:center;gap:.75rem;min-width:0}.admin-brand__mark{position:relative;display:inline-grid;flex:0 0 auto;width:2.45rem;height:2.45rem;place-items:center;border:1px solid rgba(255,255,255,.55);border-radius:.82rem;background:#fff9f5;color:#321c25;box-shadow:0 8px 25px #0b04072e;font-size:.8rem;font-weight:800}.admin-brand__mark>span{position:absolute;top:-.18rem;right:-.16rem;width:.46rem;height:.46rem;border:2px solid var(--sidebar);border-radius:50%;background:#df7794}.admin-brand__wordmark{display:grid;line-height:1.05}.admin-brand__wordmark strong{color:#fff8f5;font-size:.98rem;font-weight:730;letter-spacing:-.025em}.admin-brand__wordmark small{margin-top:.25rem;color:#bda9b1;font-size:.61rem;font-weight:650;letter-spacing:.16em;text-transform:uppercase}.sidebar-nav{display:flex;flex:1;flex-direction:column;gap:1.5rem;min-height:0;padding:.9rem .85rem;overflow-y:auto}.nav-group__label{padding:0 .75rem;color:#9f8992;font-size:.61rem;font-weight:680;letter-spacing:.16em;text-transform:uppercase}.nav-group__links{display:grid;gap:.22rem;margin-top:.48rem}.nav-link{display:grid;grid-template-columns:1.2rem minmax(0,1fr) .8rem;gap:.68rem;align-items:center;min-height:2.55rem;padding:.55rem .68rem;border:1px solid transparent;border-radius:.62rem;color:#c8b8be;font-size:.81rem;font-weight:580;transition:border-color .18s ease,background .18s ease,color .18s ease,transform .18s ease}.nav-link:hover{background:#ffffff0d;color:#fffaf8;transform:translate(2px)}.nav-link.active{border-color:#ed9eb42b;background:#e27d9a21;color:#fffaf8}.nav-link.active>.ui-icon:first-child{color:#f093ad}.nav-link__arrow{opacity:0;transform:translate(-.25rem);transition:opacity .18s ease,transform .18s ease}.nav-link:hover .nav-link__arrow,.nav-link.active .nav-link__arrow{opacity:.65;transform:translate(0)}.sidebar__status{display:flex;gap:.55rem;align-items:center;margin:0 1.05rem .8rem;padding:.65rem .72rem;border:1px solid rgba(255,255,255,.07);border-radius:var(--radius-sm);background:#ffffff07;color:#a9959e;font-size:.64rem;font-weight:560}.sidebar__status-dot{width:.43rem;height:.43rem;border-radius:50%;background:#78af8f;box-shadow:0 0 0 4px #78af8f1c}.sidebar-user{padding:.75rem .85rem .85rem;border-top:1px solid rgba(255,255,255,.07)}.user-pill{display:flex;gap:.65rem;align-items:center;padding:.42rem .45rem}.user-pill img,.user-avatar{display:grid;flex:0 0 auto;width:2rem;height:2rem;place-items:center;border:1px solid rgba(255,255,255,.14);border-radius:.68rem;background:#4d313d;color:#fff7f5;font-size:.73rem;font-weight:740;object-fit:cover}.user-pill-info{flex:1;min-width:0}.user-pill-name{overflow:hidden;color:#fbf4f2;font-size:.75rem;font-weight:650;text-overflow:ellipsis;white-space:nowrap}.user-pill-role{margin-top:.08rem;color:#99838c;font-size:.61rem}.signout-link{display:flex;gap:.55rem;align-items:center;margin-top:.35rem;padding:.48rem .53rem;border-radius:.55rem;color:#a9959e;font-size:.7rem;font-weight:580;transition:background .16s ease,color .16s ease}.signout-link:hover{background:#ffffff0d;color:#fff8f5}.main{min-width:0}.admin-content{min-height:100dvh}.mobile-topbar,.sidebar__close,.sidebar-scrim{display:none}.page{width:min(100%,96rem);min-height:100%;margin:0 auto;padding:clamp(2.15rem,4vw,4.25rem) clamp(1.35rem,3.8vw,4.5rem) 5rem}.page--state{display:grid;min-height:100dvh;place-items:center}.page-header,.ui-page-header{display:flex;gap:2rem;align-items:flex-end;justify-content:space-between;margin-bottom:clamp(2rem,4vw,3.35rem)}.ui-page-heading{max-width:45rem}.ui-eyebrow,.panel-kicker{color:var(--accent);font-size:.66rem;font-weight:720;letter-spacing:.16em;text-transform:uppercase}.page-title{margin-top:.5rem;color:var(--text);font-size:clamp(2.25rem,4vw,4rem);font-weight:680;letter-spacing:-.062em;line-height:.96}.page-subtitle{max-width:58ch;margin-top:.8rem;color:var(--text-muted);font-size:.94rem;line-height:1.6;text-wrap:pretty}.ui-page-actions{display:flex;flex:0 0 auto;flex-wrap:wrap;gap:.55rem;align-items:center;justify-content:flex-end}.button,.btn{display:inline-flex;gap:.48rem;align-items:center;justify-content:center;min-height:2.45rem;padding:.62rem .9rem;border:1px solid transparent;border-radius:.66rem;font-size:.76rem;font-weight:670;line-height:1;transition:background .18s ease,border-color .18s ease,color .18s ease,box-shadow .18s ease,transform .18s ease}.button:hover:not(:disabled),.btn:hover:not(:disabled){transform:translateY(-1px)}.button:active:not(:disabled),.btn:active:not(:disabled){transform:translateY(0) scale(.985)}.button-primary,.btn-primary{border-color:var(--sidebar);background:var(--sidebar);color:#fff9f7;box-shadow:0 7px 18px #341c2621}.button-primary:hover:not(:disabled),.btn-primary:hover:not(:disabled){border-color:#3c2530;background:#3c2530}.button-secondary,.btn-ghost{border-color:var(--border);background:#fffdfab3;color:var(--text)}.button-secondary:hover:not(:disabled),.btn-ghost:hover:not(:disabled){border-color:var(--border-strong);background:var(--surface);box-shadow:var(--shadow-sm)}.btn-danger,.button-danger{border-color:var(--red);background:var(--red);color:#fff}.button-small,.btn-small{min-height:2rem;padding:.48rem .68rem;border-radius:.55rem;font-size:.69rem}.btn-block{width:100%}.icon-button{display:inline-grid;flex:0 0 auto;width:2.15rem;height:2.15rem;place-items:center;border:1px solid transparent;border-radius:.62rem;background:transparent;color:var(--text-muted);transition:background .16s ease,border-color .16s ease,color .16s ease,transform .16s ease}.icon-button:hover:not(:disabled){background:var(--surface2);color:var(--text);transform:translateY(-1px)}.icon-button--bordered{border-color:var(--border);background:var(--surface)}.icon-button--danger:hover:not(:disabled){background:var(--red-soft);color:var(--red)}.back-button{display:inline-flex;gap:.42rem;align-items:center;margin-bottom:1.75rem;padding:0;background:transparent;color:var(--text-muted);font-size:.73rem;font-weight:650;transition:color .16s ease,transform .16s ease}.back-button:hover{color:var(--text);transform:translate(-2px)}.text-link,.mono-link{display:inline-flex;gap:.3rem;align-items:center;color:var(--accent-hover);font-size:.72rem;font-weight:680}.text-link:hover,.mono-link:hover{text-decoration:underline;text-underline-offset:.2rem}.metric-strip,.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:0 0 2.5rem;border-top:1px solid var(--border-strong);border-bottom:1px solid var(--border-strong)}.metric,.stat-card{position:relative;min-width:0;padding:1.45rem clamp(1rem,2vw,1.65rem) 1.55rem}.metric+.metric,.stat-card+.stat-card{border-left:1px solid var(--border)}.metric__topline{display:flex;gap:.75rem;align-items:center;justify-content:space-between}.metric__label,.stat-label{color:var(--text-muted);font-size:.66rem;font-weight:680;letter-spacing:.035em}.metric__icon{color:var(--text-faint)}.metric__value,.stat-value{margin-top:.72rem;overflow:hidden;color:var(--text);font-size:clamp(1.65rem,2.6vw,2.45rem);font-variant-numeric:tabular-nums;font-weight:690;letter-spacing:-.055em;line-height:1;text-overflow:ellipsis;white-space:nowrap}.metric__detail{min-height:1.1rem;margin-top:.55rem;color:var(--text-faint);font-size:.68rem}.metric--positive .metric__value{color:var(--green)}.metric--warning .metric__value{color:var(--yellow)}.metric--rose .metric__value{color:var(--accent-hover)}.panel,.card,.data-panel,.table-wrap,.transcript-panel{border:1px solid var(--border);background:#fffdfad6;box-shadow:var(--shadow-sm)}.panel,.card{border-radius:var(--radius-md);padding:clamp(1.15rem,2vw,1.5rem)}.panel-header,.data-panel-header,.transcript-panel-header{display:flex;gap:1.5rem;align-items:center;justify-content:space-between}.panel-header{margin-bottom:1.15rem}.panel-title,.data-panel-header h2,.transcript-panel-header h2{margin-top:.24rem;font-size:1.05rem;font-weight:680;letter-spacing:-.025em}.panel-note,.data-panel-header>span,.transcript-panel-header>span{color:var(--text-muted);font-size:.68rem}.panel-empty{padding:2rem 1rem;color:var(--text-muted);font-size:.76rem;text-align:center}.attention-section{margin-bottom:2.4rem}.section-heading{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:.85rem}.section-heading h2{margin-top:.2rem;font-size:1.12rem;letter-spacing:-.025em}.section-heading>span{color:var(--text-faint);font-size:.66rem}.attention-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border:1px solid var(--border);border-radius:var(--radius-md);background:#fffdfaad;box-shadow:var(--shadow-sm);overflow:hidden}.attention-item{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:.65rem;align-items:center;min-width:0;min-height:5.35rem;padding:.95rem 1rem;transition:background .18s ease}.attention-item+.attention-item{border-left:1px solid var(--border)}.attention-item:hover{background:var(--surface)}.attention-icon{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.62rem;background:var(--surface2);color:var(--text-muted)}.attention-copy{display:grid;min-width:0}.attention-copy>span{overflow:hidden;font-size:.74rem;font-weight:660;text-overflow:ellipsis;white-space:nowrap}.attention-copy small{overflow:hidden;margin-top:.15rem;color:var(--text-faint);font-size:.61rem;text-overflow:ellipsis;white-space:nowrap}.attention-item>strong{font-size:1.45rem;font-variant-numeric:tabular-nums;letter-spacing:-.04em}.attention-item--rose .attention-icon,.attention-item--rose>strong{color:var(--accent-hover)}.attention-item--warning .attention-icon,.attention-item--warning>strong{color:var(--yellow)}.trend-panel{margin-bottom:1rem;padding-bottom:1rem}.trend-summary{display:grid;justify-items:end}.trend-summary strong{font-size:.83rem;font-variant-numeric:tabular-nums}.trend-summary span{color:var(--text-muted);font-size:.63rem}.trend-chart{height:12rem;color:var(--accent)}.trend-chart svg{width:100%;height:100%;overflow:visible}.trend-chart polyline{stroke:currentColor;stroke-width:2}.trend-axis{display:flex;justify-content:space-between;padding-top:.35rem;color:var(--text-faint);font-size:.62rem}.dashboard-split{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(18rem,.9fr);gap:1rem}.record-list{display:grid}.record-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:.7rem;align-items:center;padding:.78rem 0;border-top:1px solid var(--border)}.record-mark{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.6rem;background:var(--surface2);color:var(--text-muted)}.record-main,.record-end,.service-main>span:not(.service-track){display:grid;min-width:0}.record-main strong,.record-end strong,.service-main strong{overflow:hidden;font-size:.72rem;font-weight:660;text-overflow:ellipsis;white-space:nowrap}.record-main small,.service-main small{margin-top:.12rem;color:var(--text-faint);font-size:.61rem}.record-end{gap:.3rem;justify-items:end}.service-list{padding:0;list-style:none}.service-list li{display:grid;grid-template-columns:1.5rem minmax(0,1fr);gap:.65rem;padding:.7rem 0;border-top:1px solid var(--border)}.service-rank{padding-top:.08rem;color:var(--text-faint);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.61rem}.service-main{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:.6rem}.service-main>span:nth-child(2){justify-items:end}.service-track{grid-column:1 / -1;height:2px;margin-top:.3rem;background:var(--surface-strong)}.service-track span{display:block;height:100%;background:var(--accent)}.data-panel,.table-wrap,.transcript-panel{border-radius:var(--radius-md);overflow:hidden}.data-panel-header,.transcript-panel-header,.table-header{min-height:4.8rem;padding:1.05rem 1.25rem;border-bottom:1px solid var(--border)}.header-summary{display:flex;gap:1rem;align-items:center;color:var(--text-muted);font-size:.66rem}.header-summary strong{color:var(--text);font-variant-numeric:tabular-nums}.filter-bar{display:grid;grid-template-columns:minmax(16rem,1fr) repeat(2,minmax(9.5rem,auto));gap:.65rem;padding:.85rem 1.25rem;border-bottom:1px solid var(--border);background:#f1e9e561}.filter-bar--single{grid-template-columns:minmax(16rem,38rem)}.search-field,.select-field{position:relative;display:flex;align-items:center}.search-field>.ui-icon{position:absolute;left:.78rem;color:var(--text-faint);pointer-events:none}.search-field input,.select-field select,.form-field input,.form-field select,.form-field textarea{width:100%;min-height:2.5rem;border:1px solid var(--border);border-radius:.62rem;background:#fffdfad1;color:var(--text);font-size:.75rem;outline:none;transition:border-color .16s ease,box-shadow .16s ease,background .16s ease}.search-field input{padding:.58rem .8rem .58rem 2.35rem}.select-field select,.form-field select{padding:.58rem 2rem .58rem .75rem}.search-field input::placeholder,.form-field input::placeholder,.form-field textarea::placeholder{color:#94858b}.search-field input:focus,.select-field select:focus,.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:#b7446499;background:var(--surface);box-shadow:0 0 0 3px #b7446417}.table-scroll{width:100%;overflow-x:auto;overscroll-behavior-inline:contain}table,.data-table{width:100%;border-collapse:collapse;font-variant-numeric:tabular-nums}.data-table--orders,.data-table--customers,.data-table--tickets,.data-table--vouches{min-width:62rem}.data-table--coupons{min-width:51rem}.data-table--compact{min-width:48rem}th,td{padding:.8rem 1rem;border-bottom:1px solid var(--border);text-align:left;vertical-align:middle}th{height:2.65rem;background:#f1e9e557;color:var(--text-faint);font-size:.59rem;font-weight:720;letter-spacing:.085em;text-transform:uppercase;white-space:nowrap}td{color:var(--text-muted);font-size:.7rem}tbody tr:last-child td{border-bottom:0}tbody tr{transition:background .15s ease}tbody tr:hover{background:#f5e1e738}tbody tr.is-selected{background:#f5e1e76b}td strong{color:var(--text);font-weight:650}.numeric-cell{color:var(--text);font-weight:630;white-space:nowrap}.muted-cell{color:var(--text-faint)}.danger-cell{color:var(--red)}.cell-subtext,.table-link>span,.table-primary-button>span{display:block;max-width:15rem;margin-top:.15rem;overflow:hidden;color:var(--text-faint);font-size:.6rem;text-overflow:ellipsis;white-space:nowrap}.table-primary-button,.customer-cell{max-width:17rem;padding:0;overflow:hidden;background:transparent;color:inherit;text-align:left}.table-primary-button>strong,.customer-cell>strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.table-primary-button:hover strong,.customer-cell:hover strong{color:var(--accent-hover)}.table-link{display:block;max-width:16rem}.table-actions{display:flex;gap:.35rem;align-items:center;justify-content:flex-end}.pagination{display:flex;gap:1rem;align-items:center;justify-content:space-between;min-height:4rem;padding:.72rem 1.2rem;border-top:1px solid var(--border);color:var(--text-muted);font-size:.67rem}.pagination>div{display:flex;gap:.7rem;align-items:center}.status-chip,.badge,.identity-chip,.source-label,.bot-label{display:inline-flex;gap:.38rem;align-items:center;width:max-content;padding:.28rem .48rem;border-radius:.45rem;background:var(--surface2);color:var(--text-muted);font-size:.6rem;font-weight:690;line-height:1;text-transform:capitalize;white-space:nowrap}.status-chip__dot{width:.36rem;height:.36rem;border-radius:50%;background:currentColor;opacity:.78}.status-chip--success,.badge-open{background:var(--green-soft);color:var(--green)}.status-chip--warning{background:var(--yellow-soft);color:var(--yellow)}.status-chip--danger{background:var(--red-soft);color:var(--red)}.status-chip--neutral,.badge-closed{background:var(--surface2);color:var(--text-muted)}.session-loading{width:min(100%,70rem);margin:0 auto;padding:5rem 2rem}.loading,.loading-state{padding:1.25rem}.loading-state__header,.loading-state__row{display:grid;gap:1rem;align-items:center}.loading-state__header{grid-template-columns:8rem 1fr;padding:.45rem 0 1.05rem}.loading-state__row{grid-template-columns:1.1fr 1.8fr .6fr;min-height:3.5rem;border-top:1px solid var(--border)}.skeleton{display:block;width:100%;height:.75rem;border-radius:.25rem;background:linear-gradient(90deg,var(--surface2) 15%,#faf5f1 45%,var(--surface2) 75%);background-size:220% 100%;animation:skeleton-wave 1.45s ease-in-out infinite}.loading-state__header .skeleton:first-child{height:1.25rem}.loading-state__row .skeleton:nth-child(3){justify-self:end;width:70%}.skeleton-block{height:4.5rem}.skeleton-block--large{height:13rem}@keyframes skeleton-wave{0%{background-position:100% 0}to{background-position:-100% 0}}.empty-state,.ui-state{display:grid;justify-items:center;max-width:32rem;min-height:18rem;margin:0 auto;padding:3.4rem 1.5rem;place-content:center;color:var(--text-muted);text-align:center}.ui-state__icon,.empty-state-icon{display:grid;width:2.8rem;height:2.8rem;margin-bottom:1rem;place-items:center;border:1px solid var(--border);border-radius:.85rem;background:var(--surface2);color:var(--text-muted)}.ui-state h2{color:var(--text);font-size:1.05rem;font-weight:680}.ui-state p{max-width:42ch;margin-top:.42rem;font-size:.74rem;line-height:1.6}.ui-state__action,.ui-state>.btn{margin-top:1.2rem}.ui-state--error .ui-state__icon{border-color:#e9c4c8;background:var(--red-soft);color:var(--red)}.overlay{position:fixed;z-index:var(--z-overlay);top:0;right:0;bottom:0;left:0;display:flex;justify-content:flex-end;background:#2a19226b;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);animation:overlay-in .18s ease both}.drawer{display:grid;grid-template-rows:auto minmax(0,1fr) auto;width:min(45rem,100%);height:100dvh;border-left:1px solid rgba(255,255,255,.5);background:var(--canvas);box-shadow:var(--shadow-lg);outline:none;animation:drawer-in .26s cubic-bezier(.22,1,.36,1) both}.drawer__header,.drawer__footer{display:flex;gap:1rem;align-items:center;justify-content:space-between;padding:1.2rem clamp(1.2rem,4vw,2rem);border-bottom:1px solid var(--border);background:#fffdfad1}.drawer__header h2{margin-top:.28rem;font-size:clamp(1.25rem,3vw,1.8rem);font-weight:680;letter-spacing:-.045em}.drawer__body{min-height:0;padding:clamp(1.1rem,4vw,2rem);overflow-y:auto}.drawer__footer{justify-content:flex-end;border-top:1px solid var(--border);border-bottom:0}.drawer-loading{display:grid;gap:1rem}.overlay--dialog{align-items:center;justify-content:center;padding:1rem}.confirm-dialog{width:min(100%,28rem);padding:1.6rem;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-lg);outline:none;animation:dialog-in .22s cubic-bezier(.22,1,.36,1) both}.confirm-dialog__icon{display:grid;width:2.7rem;height:2.7rem;margin-bottom:1rem;place-items:center;border-radius:.8rem;background:var(--surface2);color:var(--text-muted)}.confirm-dialog__icon--danger{background:var(--red-soft);color:var(--red)}.confirm-dialog h2{font-size:1.15rem;font-weight:690;letter-spacing:-.03em}.confirm-dialog>p{margin-top:.5rem;color:var(--text-muted);font-size:.76rem;line-height:1.6}.confirm-dialog__actions{display:flex;gap:.55rem;justify-content:flex-end;margin-top:1.5rem}@keyframes overlay-in{0%{opacity:0}}@keyframes drawer-in{0%{transform:translate(100%)}}@keyframes dialog-in{0%{opacity:0;transform:translateY(.6rem) scale(.98)}}.order-detail,.form-stack{display:grid;gap:1rem}.detail-status-row{display:flex;gap:.75rem;align-items:center;justify-content:space-between;color:var(--text-muted);font-size:.68rem}.detail-section{padding:1.15rem;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface)}.detail-section h3{margin-bottom:.85rem;font-size:.85rem;font-weight:680}.detail-section--sensitive{border-color:#dfc5cb;background:#fcf4f5}.detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.9rem 1.25rem}.detail-grid div,.profile-list div{min-width:0}.detail-grid dt,.profile-list dt{color:var(--text-faint);font-size:.61rem;font-weight:620}.detail-grid dd,.profile-list dd{margin-top:.18rem;overflow-wrap:anywhere;color:var(--text);font-size:.72rem;font-weight:580}.line-items{display:grid}.line-items>div{display:flex;gap:1rem;align-items:center;justify-content:space-between;padding:.7rem 0;border-top:1px solid var(--border)}.line-items>div>span{display:grid}.line-items small{color:var(--text-faint);font-size:.62rem}.sensitive-heading{display:flex;align-items:flex-start;justify-content:space-between;color:var(--accent-hover)}.sensitive-heading p{font-size:.57rem;font-weight:730;letter-spacing:.13em;text-transform:uppercase}.detail-hint{margin:-.35rem 0 .85rem;color:var(--text-muted);font-size:.66rem}.secret-groups,.secret-group{display:grid;gap:.55rem}.secret-group+.secret-group{margin-top:.6rem;padding-top:.9rem;border-top:1px solid #e7ced4}.secret-group h4{font-size:.72rem}.secret-group h4 span{margin-left:.4rem;color:var(--text-muted);font-weight:500}.secret-row{display:grid;grid-template-columns:minmax(5rem,.3fr) minmax(0,1fr) auto auto;gap:.45rem;align-items:center;min-height:2.4rem}.secret-row>span{color:var(--text-muted);font-size:.63rem}.secret-row code,.coupon-code,.mono-value{overflow:hidden;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.64rem;text-overflow:ellipsis;white-space:nowrap}.secret-row code{padding:.38rem .48rem;border:1px solid #e5ccd2;border-radius:.4rem;background:#fff9f8}.customer-layout{display:grid;grid-template-columns:minmax(15rem,.34fr) minmax(0,1fr);gap:1rem;margin-bottom:1rem}.customer-profile-card{align-self:start}.customer-avatar{display:grid;width:3.4rem;height:3.4rem;margin-bottom:1rem;place-items:center;border-radius:1rem;background:var(--sidebar);color:#fff8f5;font-size:.92rem;font-weight:720}.customer-profile-card h2{margin-top:.2rem;font-size:1.15rem}.customer-profile-card>div>p:last-child{margin-top:.3rem;color:var(--text-muted);font-size:.7rem;overflow-wrap:anywhere}.profile-list{display:grid;gap:.8rem;margin-top:1.25rem;padding-top:1.15rem;border-top:1px solid var(--border)}.customer-cell{display:flex;gap:.65rem;align-items:center}.customer-mini-avatar,.vouch-identity>span{display:grid;flex:0 0 auto;width:2rem;height:2rem;place-items:center;border-radius:.65rem;background:var(--surface2);color:var(--text-muted);font-size:.62rem;font-weight:710}.customer-cell>span:last-child,.vouch-identity>div{min-width:0}.customer-cell small,.vouch-identity small{display:block;margin-top:.1rem;color:var(--text-faint);font-size:.59rem}.discord-name,.identity-chip{gap:.35rem;color:var(--accent-hover)}.identity-chip{padding:.5rem .65rem;background:var(--accent-soft)}.identity-chip--muted{background:var(--surface2);color:var(--text-muted)}.vouch-identity{display:flex;gap:.62rem;align-items:center}.vouch-comment{max-width:30rem;color:var(--text);font-size:.71rem;font-style:normal;line-height:1.55;text-wrap:pretty}.source-label{margin-top:.35rem;color:var(--yellow);background:var(--yellow-soft);text-transform:none}.rating-stars{display:inline-flex;gap:.08rem;color:#c6b8bd}.rating-stars .star-filled{fill:#c38734;color:#c38734}.promo-control{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:1rem;align-items:center;margin-bottom:1rem}.promo-control-icon{display:grid;width:2.8rem;height:2.8rem;place-items:center;border-radius:.85rem;background:var(--accent-soft);color:var(--accent-hover)}.promo-control h2{margin-top:.2rem;font-size:.98rem}.promo-control p:last-child{margin-top:.25rem;color:var(--text-muted);font-size:.69rem}.switch-control{display:flex;gap:.5rem;align-items:center;padding:.42rem .55rem;border-radius:.6rem;background:var(--surface2);color:var(--text-muted)}.switch-control>span{position:relative;width:2.1rem;height:1.15rem;border-radius:1rem;background:#c7b9bd;transition:background .18s ease}.switch-control>span:after{position:absolute;top:.17rem;left:.18rem;width:.81rem;height:.81rem;border-radius:50%;background:#fff;box-shadow:0 1px 3px #2c192040;content:"";transition:transform .18s ease}.switch-control--on{background:var(--green-soft);color:var(--green)}.switch-control--on>span{background:var(--green)}.switch-control--on>span:after{transform:translate(.92rem)}.switch-control strong{font-size:.64rem}.coupon-code{padding:.3rem .42rem;border:1px dashed var(--border-strong);border-radius:.35rem;background:var(--surface2);color:var(--text);font-weight:690;letter-spacing:.04em}.form-intro{color:var(--text-muted);font-size:.76rem;line-height:1.6}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.8rem}.form-field{display:grid;gap:.36rem}.form-field>span{color:var(--text-muted);font-size:.65rem;font-weight:650}.form-field input,.form-field textarea{padding:.6rem .72rem}.input-affix{position:relative}.input-affix>span{position:absolute;z-index:1;top:50%;left:.72rem;color:var(--text-faint);font-size:.7rem;transform:translateY(-50%)}.input-affix input{padding-left:1.55rem}.form-error{display:flex;gap:.45rem;align-items:center;padding:.7rem;border-radius:.55rem;background:var(--red-soft);color:var(--red);font-size:.68rem}.system-layout{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(18rem,.65fr);gap:1rem}.health-list,.config-list{display:grid}.health-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:.7rem;align-items:center;min-height:3.7rem;padding:.65rem 0;border-top:1px solid var(--border)}.health-indicator,.config-check{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.6rem;background:var(--surface2);color:var(--text-muted)}.health-indicator--healthy,.health-indicator--online,.health-indicator--ready,.config-check--ready{background:var(--green-soft);color:var(--green)}.health-row>span:nth-child(2){display:grid}.health-row strong{font-size:.72rem}.health-row small{color:var(--text-faint);font-size:.61rem}.health-latency{color:var(--text-muted);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.61rem}.config-list>div{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:.65rem;align-items:center;min-height:3.2rem;border-top:1px solid var(--border);color:var(--text-muted);font-size:.68rem;text-transform:capitalize}.config-check{width:1.7rem;height:1.7rem}.config-list strong{color:var(--text);font-size:.63rem}.system-note{display:flex;gap:.5rem;margin-top:1rem;padding:.75rem;border-radius:.6rem;background:var(--surface2);color:var(--text-muted);font-size:.64rem;line-height:1.5}.transcript-layout{display:grid;grid-template-columns:minmax(14rem,.28fr) minmax(0,1fr);gap:1rem;align-items:start}.transcript-sidebar{position:sticky;top:1rem}.transcript-panel-header{border-bottom:1px solid var(--border)}.transcript-messages{padding:.6rem 0}.transcript-message{display:grid;grid-template-columns:auto minmax(0,1fr);gap:.8rem;padding:.85rem 1.25rem;transition:background .15s ease}.transcript-message:hover{background:#f1e9e54d}.transcript-avatar{display:grid;width:2.15rem;height:2.15rem;place-items:center;overflow:hidden;border-radius:.68rem;background:var(--surface2);color:var(--text-muted);font-size:.62rem;font-weight:710}.transcript-avatar img{width:100%;height:100%;object-fit:cover}.transcript-body{min-width:0}.transcript-body>header{display:flex;flex-wrap:wrap;gap:.42rem;align-items:center}.transcript-body>header strong{font-size:.72rem}.transcript-body time{color:var(--text-faint);font-size:.59rem}.bot-label{padding:.2rem .35rem;background:var(--accent-soft);color:var(--accent-hover)}.transcript-copy{margin-top:.25rem;color:#4f4147;font-size:.73rem;line-height:1.65;overflow-wrap:anywhere;white-space:pre-wrap}.attachment-list{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.65rem}.image-attachment img{width:auto;max-width:min(100%,24rem);max-height:20rem;border:1px solid var(--border);border-radius:var(--radius-sm);object-fit:contain}.file-attachment{display:inline-flex;gap:.4rem;align-items:center;padding:.48rem .6rem;border:1px solid var(--border);border-radius:.55rem;background:var(--surface);color:var(--text-muted);font-size:.65rem}.discord-embed{max-width:32rem;margin-top:.65rem;padding:.8rem .9rem;border-left:3px solid var(--accent);border-radius:0 var(--radius-sm) var(--radius-sm) 0;background:var(--surface2)}.discord-embed>strong{font-size:.73rem}.discord-embed>p,.discord-embed dd{margin-top:.28rem;color:var(--text-muted);font-size:.68rem;overflow-wrap:anywhere;white-space:pre-wrap}.discord-embed dl{display:flex;flex-wrap:wrap;gap:.65rem;margin-top:.6rem}.discord-embed dl>div{flex:1 1 100%}.discord-embed .embed-field-inline{flex-basis:8rem}.discord-embed dt{font-size:.61rem;font-weight:680}.discord-embed img{max-width:100%;max-height:20rem;margin-top:.6rem;border-radius:var(--radius-xs)}.toast-region{position:fixed;z-index:var(--z-toast);right:1rem;bottom:1rem;display:grid;gap:.55rem;width:min(23rem,calc(100vw - 2rem));pointer-events:none}.toast{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:.65rem;align-items:start;padding:.78rem;border:1px solid var(--border);border-radius:var(--radius-sm);background:#fffdfaf5;box-shadow:var(--shadow-lg);pointer-events:auto;animation:toast-in .25s cubic-bezier(.22,1,.36,1) both}.toast__icon{display:grid;width:1.7rem;height:1.7rem;place-items:center;border-radius:.5rem;background:var(--surface2);color:var(--text-muted)}.toast--success .toast__icon{background:var(--green-soft);color:var(--green)}.toast--danger .toast__icon{background:var(--red-soft);color:var(--red)}.toast__copy strong{display:block;font-size:.72rem}.toast__copy p{margin-top:.12rem;color:var(--text-muted);font-size:.64rem;line-height:1.45}.toast__close{display:grid;width:1.7rem;height:1.7rem;place-items:center;border-radius:.4rem;background:transparent;color:var(--text-faint)}.toast__close:hover{background:var(--surface2);color:var(--text)}@keyframes toast-in{0%{opacity:0;transform:translateY(.7rem)}}.auth-page{display:grid;grid-template-columns:minmax(24rem,1.05fr) minmax(23rem,.95fr);min-height:100dvh;background:var(--canvas)}.auth-story{position:relative;display:flex;flex-direction:column;justify-content:space-between;min-height:100dvh;padding:clamp(2rem,5vw,4.5rem);overflow:hidden;background:radial-gradient(circle at 82% 18%,rgba(218,118,147,.22),transparent 22rem),radial-gradient(circle at 5% 100%,rgba(170,97,120,.13),transparent 25rem),var(--sidebar);color:#fff8f5}.auth-story:after{position:absolute;top:11%;right:-13rem;width:28rem;height:28rem;border:1px solid rgba(255,255,255,.07);border-radius:50%;box-shadow:0 0 0 5rem #ffffff05,0 0 0 10rem #ffffff03;content:""}.auth-story>*{position:relative;z-index:1}.auth-story__brand{display:flex;gap:.75rem;align-items:center;font-size:.9rem;font-weight:670}.auth-story__brand em{color:#d8c5cc;font-family:Georgia,serif;font-weight:400}.auth-story__copy{max-width:42rem;padding:6rem 0}.auth-story__copy .ui-eyebrow{color:#e882a0}.auth-story__copy h1{max-width:13ch;margin-top:1rem;font-size:clamp(3rem,6vw,6.8rem);font-weight:620;letter-spacing:-.07em;line-height:.88}.auth-story__copy>p:last-child{max-width:49ch;margin-top:1.5rem;color:#cbb9c0;font-size:clamp(.85rem,1.2vw,1rem);line-height:1.7}.auth-story__foot{display:flex;justify-content:space-between;color:#9f8992;font-size:.65rem}.auth-story__foot span{display:flex;gap:.4rem;align-items:center}.auth-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100dvh;padding:clamp(2rem,6vw,5.5rem)}.auth-panel__inner{width:min(100%,26rem)}.auth-panel__mark{display:none;margin-bottom:2.5rem;border-color:var(--border)}.auth-panel .ui-eyebrow{margin-bottom:.75rem}.auth-panel h2{font-size:clamp(2.1rem,4vw,3.5rem);font-weight:660;letter-spacing:-.06em;line-height:.98}.auth-panel__description{margin-top:.9rem;color:var(--text-muted);font-size:.82rem;line-height:1.65;text-wrap:pretty}.auth-panel__content{margin-top:2rem}.auth-discord-button{min-height:3.2rem;padding-inline:1rem}.auth-discord-button__arrow{margin-left:auto}.auth-notice{display:grid;grid-template-columns:auto minmax(0,1fr);gap:.65rem;margin-top:1rem;padding:.75rem;border:1px solid var(--border);border-radius:var(--radius-sm);background:#fffdfa8c;color:var(--text-muted)}.auth-notice p{font-size:.65rem;line-height:1.55}.auth-notice strong{color:var(--text)}.auth-identity{display:flex;gap:.7rem;align-items:center;margin-bottom:.85rem;padding:.65rem;border:1px solid var(--border);border-radius:var(--radius-sm);background:#fffdfab3}.auth-identity__avatar{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.62rem;background:var(--surface2);font-size:.7rem;font-weight:720}.auth-identity>span:last-child{display:grid;min-width:0}.auth-identity small{color:var(--text-faint);font-size:.58rem}.auth-identity strong{overflow:hidden;font-size:.7rem;text-overflow:ellipsis;white-space:nowrap}.auth-help,.auth-panel__legal{color:var(--text-faint);font-size:.62rem;line-height:1.5;text-align:center}.auth-help{margin-top:.9rem}.auth-panel__legal{position:absolute;bottom:1.4rem}.auth-loading{display:grid;gap:.6rem}.auth-loading .skeleton:first-child{height:3.2rem}@media (max-width: 74rem){.attention-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.attention-item:nth-child(3){border-left:0}.attention-item:nth-child(n+3){border-top:1px solid var(--border)}.metric-strip,.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.metric:nth-child(3),.stat-card:nth-child(3){border-left:0}.metric:nth-child(n+3),.stat-card:nth-child(n+3){border-top:1px solid var(--border)}.dashboard-split,.system-layout{grid-template-columns:1fr}}@media (max-width: 58rem){.layout{display:block}.sidebar{position:fixed;left:0;width:min(19rem,calc(100vw - 3rem));visibility:hidden;transform:translate(-105%);transition:transform .26s cubic-bezier(.22,1,.36,1),visibility .26s ease}.sidebar.is-open{visibility:visible;transform:translate(0)}.sidebar__close{display:inline-grid;color:#bda9b1}.sidebar__close:hover{background:#ffffff0f;color:#fff}.sidebar-scrim{position:fixed;z-index:calc(var(--z-nav) - 1);top:0;right:0;bottom:0;left:0;display:block;visibility:hidden;width:100%;background:#2a19225c;opacity:0;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);transition:opacity .2s ease,visibility .2s ease}.sidebar-scrim.is-open{visibility:visible;opacity:1}.mobile-topbar{position:sticky;z-index:12;top:0;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:.7rem;align-items:center;min-height:4.15rem;padding:.65rem clamp(1rem,4vw,1.5rem);border-bottom:1px solid rgba(202,187,181,.8);background:#f8f4efe0;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.mobile-topbar__title{display:grid;justify-items:center}.mobile-topbar__title>span{font-size:.76rem;font-weight:680}.mobile-topbar__title small{color:var(--text-faint);font-size:.55rem;letter-spacing:.08em;text-transform:uppercase}.mobile-topbar__avatar{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.65rem;background:var(--sidebar);color:#fff;font-size:.66rem;font-weight:720}.admin-content{min-height:calc(100dvh - 4.15rem)}.page{padding-top:2.25rem}.page--state{min-height:calc(100dvh - 4.15rem)}.customer-layout,.transcript-layout{grid-template-columns:1fr}.transcript-sidebar{position:static}}@media (max-width: 48rem){.auth-page{display:block}.auth-story{display:none}.auth-panel{min-height:100dvh}.auth-panel__mark{display:grid}.page-header,.ui-page-header{align-items:flex-start}.page-title{font-size:clamp(2.2rem,12vw,3.25rem)}.filter-bar{grid-template-columns:repeat(2,minmax(0,1fr))}.filter-bar .search-field{grid-column:1 / -1}.filter-bar--single .search-field{grid-column:auto}.filter-bar--single{grid-template-columns:1fr}.promo-control{grid-template-columns:auto minmax(0,1fr)}.promo-control .switch-control{grid-column:1 / -1;justify-self:end}.health-row{grid-template-columns:auto minmax(0,1fr) auto}.health-latency{display:none}}@media (max-width: 38rem){.page{padding-right:1rem;padding-left:1rem}.page-header,.ui-page-header{display:grid;gap:1.2rem;margin-bottom:2.25rem}.ui-page-actions{justify-content:flex-start}.ui-page-actions>.button,.ui-page-actions>.btn{width:100%}.metric-strip,.stat-grid{grid-template-columns:1fr}.metric+.metric,.stat-card+.stat-card,.metric:nth-child(3),.stat-card:nth-child(3){border-top:1px solid var(--border);border-left:0}.metric,.stat-card{padding:1.1rem .4rem}.metric__value,.stat-value{font-size:1.9rem}.attention-grid{grid-template-columns:1fr}.attention-item+.attention-item,.attention-item:nth-child(3){border-top:1px solid var(--border);border-left:0}.trend-chart{height:8rem}.filter-bar{grid-template-columns:1fr;padding:.75rem}.filter-bar .search-field{grid-column:auto}.data-panel-header,.transcript-panel-header{padding:.9rem}.header-summary>span{display:none}.pagination{display:grid;justify-items:center}.pagination>div{width:100%;justify-content:space-between}.pagination>div>span{display:none}.pagination .button{flex:1}.form-grid,.detail-grid{grid-template-columns:1fr}.secret-row{grid-template-columns:minmax(0,1fr) auto auto}.secret-row>span{grid-column:1 / -1}.drawer{width:100%}.drawer__header,.drawer__body,.drawer__footer{padding-right:1rem;padding-left:1rem}.confirm-dialog__actions{display:grid;grid-template-columns:1fr 1fr}.toast-region{right:.75rem;bottom:.75rem;width:calc(100vw - 1.5rem)}.auth-panel{padding:1.5rem}.auth-panel__legal{position:static;margin-top:3rem}}@media (prefers-reduced-motion: reduce){html{scroll-behavior:auto}*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}